Program Design
Hello? Is it us you’re looking for? (Hint: yes, it absolutely is.)
Walk into your pitch with a pre-built solution that meets all of your client's needs. How? We have an in-depth understanding of how to map complex requirements to existing solutions. We build programs designed to deliver results to a reporting dashboard that illustrates actionable items in a way that is easy to understand. Sell new features to your clients with confidence, and free up internal resources to grow your business, knowing that new clients can be built quickly and efficiently.
You have complex requirements, we have solutions
Complex form design. Multiple programs with a variety of touchpoints on a single survey. Intricate skip patterns. We can design and build an efficient and highly effective program for your clients from the ground up that will cut through all the noise and confusion and get right to the solutions they need.
Give your clients a higher level of service
Are you asking all of the questions you can think to ask but still aren’t quite getting the data or presentation you need to design actionable improvement plans? Do you feel like you need to dig around to find the good stuff, every single time? Often the solutions to these problems lie in simple but vital tweaks in how to approach and design your mystery shopping program. We will design your program in a way that easily exposes the problems and clearly illustrates how they can be solved.
Sassie Whisperers
We can build from the ground up, but what if you’re already knee-deep in a program and your client just isn’t getting what they want? How do you turn it around? Sassie has a robust and value-packed reporting system, but sometimes it can be hard to get to the heart of what your clients need. Or sometimes you know you’ve seen the report that will answer your client’s exact question, but you can’t remember which one it was, how to find it or how to configure it once you’ve located it. At our core, we are Sassie-MSP translators. We understand how to get at the data that actually matters so you are better able to take advantage of all of the features Sassie has to offer.
We will make you indispensable to your clients
In addition to our subject matter expertise in Sassie and Presto, we’ve been working in data collection and design for so long we’ve figured out what works, what doesn’t, and how to get where you need to go more efficiently and effectively. We design reporting that integrates Mystery Shopping, C-Sat, Presto Audits, Followup Action Plans and more to get right to the core of what matters, saving you time and money, and turning you into the superhero of your clients’ dreams.
Custom tailor Followup Action Plans to your specific needs
We know how to make it work. We will design actionable follow-up plans with the existing tools in Sassie, so you don’t need any third party programs to take advantage of these features. Kaizan is a fantastic business standard but as a concept isn’t always suited to the timeline structure of the mystery shopping industry. There are a variety of methods available in Sassie to design sticky Action Plans that help your clients followup on their results and manage improvements to their programs.
*Actually* helpful demo sites
(Okay, but what was that about walking into pitches with pre-built solutions?) Not to tempt the wrath of the whatever from high atop the thing, but The Great Pause seems to be over and you are selling again. We can help you by creating demo sites with valuable, story-driven demo data designed to teach your sales team how to recognize what's important, easily illustrate the kind of things that your client will be encountering in a real world reporting scenario, and demonstrate the value you can bring to their business.