Black Cat Enterprises, LLC | Middleware Management Sassie

Unify Your CX Operations. Connect Any Platform. Scale Without Limits.

We engineer enterprise middleware and managed operational pipelines for Mystery Shopping and CX providers. Seamlessly orchestrate data feeds, location hierarchies, and executive analytics across your entire ecosystem—regardless of which platforms power your business.

Our Services

Your Bridge Across the CX Ecosystem: Agnostic Data Pipelines & Dedicated Technical Ops.

Wheelhouse SaaS

Purpose-built middleware engineered for complete operational independence across your business. We synchronize live data pipelines, automate multi-board job distribution, and align multi-unit location hierarchies without manual re-work.

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Managed Platform Ops

Turnkey program administration and backend technical execution across your entire CX stack. We architect actionable surveys, configure hierarchical location groupings, and maintain daily automated feeds to keep client programs running smoothly.

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Embedded BI & Analytics

Actionable operational intelligence designed to embed directly into existing client portals. We build custom extraction pipelines, live interactive dashboards, and executive reporting views that illustrate key performance gaps and celebrate wins.

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